CareLink

CareLink Services

Ombudsman Program

Advocating for Residents’ Rights & Quality Care

Ensuring dignity and respect for seniors in long-term care facilities.

At CareLink, our Ombudsman Program empowers older adults in nursing homes and assisted living communities by advocating for their rights, ensuring proper care, and addressing concerns about facility conditions or staff interactions. Our dedicated team of ombudsmen and volunteers work to resolve issues and improve the quality of life for residents in long-term care facilities.

Contact Us for Ombudsman Support
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About the Service

Ombudsman Services
in Central Arkansas

Seniors in assisted living and nursing homes are among the most vulnerable in our community. Many lack family or friends to advocate for them, making the Ombudsman Program a crucial resource. Our regional ombudsmen and trained volunteers visit facilities regularly, ensuring that residents have a voice in their care.

Understanding the Ombudsman Program

Ombudsmen serve as advocates for residents, working to resolve complaints about care quality, facility conditions, and residents’ rights. They also offer education on legal protections for seniors and provide a trusted resource for families navigating long-term care concerns.

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Service Details

What Ombudsmen Do

Our program provides:

  • Advocacy & Rights Protection – Informing residents about their rights and helping to uphold them.
  • Facility Visits & Resident Relationships – Ombudsmen develop personal connections with residents and regularly check in on facility conditions.
  • Complaint Investigation & Resolution – Addressing concerns about care quality, facility conditions, and staff interactions.
  • Volunteer Ombudsman Program – Training individuals to advocate for seniors and monitor facility care.
Connect with an Ombudsman
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Ombudsmen FAQs

Frequently Asked Questions

How do ombudsmen help seniors?

Ombudsmen advocate for residents, ensuring they receive proper care, have their concerns addressed, and maintain dignity and respect in long-term care facilities.

Can family members request ombudsman support?

Yes! Family caregivers can seek ombudsman assistance to resolve concerns regarding their loved one’s care.

Who is eligible for this service?

Any resident of a long-term care facility, including nursing homes and assisted living communities, can receive ombudsman support.

Can I become a volunteer ombudsman?

Yes! Volunteers must be 18 or older, have good communication skills, and complete training provided by CareLink. Apply Now.

elderly woman in a wheelchair laughing with her caregiver
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Ombudsman Program

Testimonials

“The Ombudsman Program gave my father a voice when he was feeling unheard in his nursing home. I’m so grateful for their support.”

Melissa R.

“I became a volunteer ombudsman because I wanted to make a difference. Seeing the impact we have on residents’ lives is incredibly rewarding.”

James W.

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Ombudsman Program

Contact Us Today
to Get Started

If you or a loved one need advocacy support in a long-term care facility, CareLink’s Ombudsman Program is here to help.

Call (501) 372-5300
Contact Us Online