Notice of Nondiscrimination
CareLink complies with all civil rights provisions of federal statutes and related authorities that prohibit discrimination in programs and activities receiving federal financial assistance. Therefore, CareLink does not discriminate based on race, sex, color, age, national origin, religion, disability, Limited English Proficiency (LEP), or low-income status in the admission, access to, and treatment in CareLink programs and activities, as well as in CareLink hiring or employment practices.
Complaints of alleged discrimination and inquiries regarding CareLink’s nondiscrimination policies may be directed to:
Name: Natasha Kendrick
Address: P.O. Box 5988, North Little Rock, AR 72119
Phone Number: 501-688-7481/1-866-282-6280 (TDD), 711(TTY)
Email Address: nk*******@******nk.org
Free language assistance for Limited English Proficient individuals is available upon request.
This notice is available from the Title VI/ADA/504 Coordinator in large print, on audiotape and in Braille.
Title VI Complaint Procedure
General
The following procedures cover complaints filed under Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987.
“Any person who believes they, or any specific class of persons, were subjected to discrimination on the basis of race, color or national origin in programs or activities of a Federal-aid Recipient may file a complaint. According to U.S. DOT regulations, 49 CFR § 21.11(b), a complaint must be filed not later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by the investigating agency.”
CareLink has adopted a complaint procedure providing for prompt and equitable solution of complaints alleging any action prohibited by the U.S. Department of Justice regulations including but not limited to Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Civil Rights Restoration Act of 1973, Civil Rights Restoration Act of 1987, Americans with Disabilities Act of 1990, Executive Order 12898 and Executive Order 13166.
Any person believing they have been excluded from, denied participation in, denied the benefits of, or otherwise subjected to discrimination under any CareLink service, program or activity (whether federally funded or not) due to that person’s race, color, national origin, religion, sex, age, disability, LEP, or economic status has the right to file a complaint. CareLink’s Personnel Policy governs employment-related complaints of discrimination.
NOTE: CareLink will keep a log of all Title VI complaints received. The log shall include the date the complaint was filed, a summary of the allegations, the status of the complaint, and actions taken in response to the complaint.
Title VI Complaint Process
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant and/or their designee as soon as possible, but no later than 180 calendar days after the alleged violation to:
Name: Natasha Kendrick, Title VI/ADA Coordinator
Mailing Address:
CareLink
Attn: Natasha Kendrick
P.O. Box 5988
North Little Rock, AR 72119
Email: nk*******@******nk.org
Telephone: 501-688-7481
Within 15 calendar days after receipt of the complaint, the Title VI Coordinator or designee will contact the complainant to discuss the complaint and possible resolutions. Within 30 calendar days of the meeting, the Title VI Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of CareLink and offer options for substantive resolution of the complaint.
If the response by the Title VI Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision of the response to the Federal Transit Administration (FTA).
Federal Transit Administration Address:
1200 New Jersey Ave., SE, Washington, DC, 20590
Phone: (202) 366-4043
ADA Complaint Form
📄 Click here to download the ADA Complaint Form
