CareLink Mission:
To connect older people and their families with resources to meet the opportunities and challenges of aging.
Minimum Qualifications
- Bachelor’s degree, advanced degree preferred or
- 4 years management experience
- Aging services and Human services experience preferred
Knowledge, Skills, Abilities
- Knowledge of specialized work to be supervised
- Knowledge of regulations and requirements of funding sources and services
- Knowledge of statutory requirements related to programs/services
- Knowledge of principles of fiscal management
- Knowledge of principles of personnel management
- Knowledge of principles of quality management
- Ability to coordinate activities across programs/departments
- Ability to analyze financial data
- Ability to collect and compile data
- Ability to set standards and objectives
- Ability to problem solve
- Ability to evaluate the effectiveness of programs/services
- Ability to operationalize plans
- Ability to interact with and understand various database structures
- Ability to adequately perform computer functions using MS Office products
- Ability to provide a positive working environment for staff
Duties and Responsibilities
- Coordinates with other Departments, Area Agencies on Aging, State, Local, and other entities to maximize services to older people
- Coordinates activities between departmental functions to maximize efficiencies and optimize services provided
- Ensures maximum services are provided with available resources
- Coordinates all meal program activities with contracted meal service provider
- Writes Procedures and Work Instructions for Metro Senior Center Services processes; review and update annually; maintains electronic records to document same
- Establishes mechanisms to monitor program activities, service deliveries, customer service satisfaction, and billing error rates; identify and implement improvements needed for customer service, efficiency, and quality
- Ensures Senior Center Services compliance with laws, regulations, policies, and licensure requirements pertaining to services provided; maintains electronic records to document same
- Prepares reports concerning activities of programs and areas of responsibility, including reports to management on goals, objectives, and progress; maintain electronic records of same
- Audits Senior Center Services compliance with applicable laws, regulations, policies, and licensure requirements; implements corrective action to address issues identified; maintains electronic records to document
- Establishes procedures and due dates for staff record keeping, client record keeping, documentation, and billing; monitors for compliance; implements corrective action to address issues identified; maintains electronic records to document same
- Maintains staff work schedules to ensure adequate coverage, assigns and distributes workload
- Develops and implements a plan to meet regulatory staff training requirements; maintains electronic records to document same
- Trains staff in specific job tasks and assists as needed
- Responds to requests for information for audits, surveys or investigations
- Identifies and recommends solutions to problems
- Responds to customer questions/complaints
- Continually assesses and improves department’s performance
- Approves performance standards, objectives, and methods for monitoring
- Leads staff in the identification of program objectives
- Sets in place processes for systematic improvements
- Develop Senior Center Services contract budget based on funding allocations and establish service delivery goals to utilize resources available
- Monitor contract budget status monthly and adjust service deliveries accordingly
- Approves purchases and expenditures of department
- Assists in preparation of department budget as requested
- Monitors income and expenses monthly, adjust as needed to stay within approved budget
- Supports and encourages organizational and employee development
- Communicates and reinforces organizational values
- Defines and shares departmental purpose/vision with staff
- Leads and gains support of others in overcoming defined obstacles
- Manages change by positive and timely communication
- Participates in problem solving discussions and demonstrates support of outcomes regardless of personal view
- Practices a supervisory/management style which contributes to a positive and productive work climate for all employees
- Works within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave, approval, selection, orientation, etc.
- Regularly meets with staff individually and as a group to provide feedback, problem-solve and to communicate information
- Regularly utilizes positive reinforcement to develop and motivate employees
- Celebrates achievement of department and staff
Additional Information
Location: North Little Rock, AR
Hours: Full-Time 37.5 hours per week
Salary Range: $50,505 – $63,122
CareLink does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
