Volunteer Coordinator

(501) 372-5300 | (800) 482-6359 (TDD)

Volunteer Coordinator

MINIMUM QUALIFICATIONS

  • Valid AR driver’s license
  • 2 years volunteer management experience preferred
  • Bachelor’s degree preferred
  • Volunteer Management Certificate preferred

 KNOWLEDGE, SKILLS, ABILITIES

  • Knowledge of principles of volunteer management
  • Knowledge of community resources
  • Knowledge of computer operations including experience with databases and MS Office Products
  • Ability to organize and coordinate the work of others
  • Ability to establish and maintain processes that support the program
  • Ability to communicate effectively orally and in writing
  • Ability to interact effectively with a wide variety of people
  • Ability to problem-solve
  • Ability to provide a positive working environment for staff
  • Ability to perform data entry accurately and timely

 

 DUTIES AND RESPONSIBILITIES

  • Assesses community resources in areas served by agency
  • Maintains an active recruiting strategy to attract qualified candidates
  • Coordinates with the Development Officer to publicize volunteer opportunities
  • Communicates agency mission
  • Develops community contacts and partnerships for recruiting volunteers
  • Utilizes various recruitment strategies as appropriate to the target population
  • Ensures adequate active volume of volunteers to fulfill the daily mission of the Meals on Wheels program
  • Sets up and maintains accurate records and files
  • Ensures entry and placement of volunteers is efficient and timely
  • Ensures Background Checks have been completed prior to volunteer assignment
  • Provides volunteer orientation and training of task responsibilities prior to assignment
  • Assists in developing and maintaining forms and processes required for the MOW volunteer program
  • Maintains tracking and reporting systems and provides
  • Regular and as-needed reports
  • Identifies methods for evaluation of volunteer interactions and adjusts program activities based on results as needed
  • Collects and maintains proper documentation to fulfill compliance and funding requirements of services provided by volunteers
  • Works with Management to facilitate Meal routes for guests and visitors for community informational purposes
  • Coordinates with the Transportation Department to ensure all daily meal routes are fulfilled
  • Delivers meal routes when other alternatives are not available
  • Coordinates with the Development Department and kitchen staff for special events and activities that occur
  • Keeps the Manager of Center Operations informed of the status of Volunteer Coordinator responsibilities
  • In conjunction with the Manager of Center Operations and the Development Officer, develops and mangers volunteer policies, procedures and standards of volunteer service
  • Provides guidance and support
  • Establishes channels for feedback and communication, e.g., telephone calls, letters, exit interviews, etc.
  • Provides training opportunities
  • Develops and implements ongoing recognition program
  • Facilitates resolution of problems between individual and volunteer
  • Develops and provides routine reports to management on volunteer recruitment, enrollment and disenrollment with reasons thereof
  • Coordinates with the Development Officer for communication and publications to assist with retention
  • Evaluates all aspects of the Meals on Wheels Volunteer program to ensure effectiveness and to recommend/implement changes as appropriate

 

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