Support Services Coordinator

(501) 372-5300 | (800) 482-6359 (TDD)

Support Services Coordinator


  • Bachelor’s Degree from an accredited institution majoring in health and human services or related field preferred,
  • or 2 years of college from an accredited institution majoring in a health and human services or related field.
  • Proficient in using Microsoft Office, particularly Excel.
  • 2 years of experience working in databases (preferred)


  • Knowledge of Microsoft Excel and Word
  • Pays Attention to detail
  • Ability to communicate using a telephone, Microsoft Teams, Outlook, text, EVV software, Zoom (not an inclusive list)
  • Ability to adapt quickly in a fast-paced changing work environment
  • Ability to demonstrate compassion with caregivers, customers, and co-workers
  • Ability to self-motivate to complete tasks
  • Ability to gather and compile information
  • Ability to type and enter data accurately
  • Ability to work as a team
  • Ability to manage a database
  • Ability to organize processes
  • Ability to demonstrate a positive attitude during work shift


  • Receives and responds to Caregiver calls about their paychecks
  • Researches pay discrepancies for Caregivers and informs Payroll of errors.
  • Monitors Caregiver work status and notifies HR of any Caregiver who hasn’t worked in 30 days or more
  • Assists Caregivers with the EVV App on their smartphones
  • Assigns tablets to Caregivers and trains them how to use the EVV App on it
  • Tracks assigned tablets
  • Sends messages and memos to Caregivers
  • Assists with bulk mail as needed
  • Look up caregiver PINs in the MMIS portal and/or AuthentiCare
  • Associate Caregiver PINs in AuthentiCare with CareLink
  • Enter Caregiver PINs in Generations
  • Access various EVV systems and complete required activities for accepting clients and authorizations
  • Clear exceptions in various EVV systems
  • Attend meetings related to EVV
  • Serves as a backup to the Support Services Manager for the weekly billing export
  • Generates monthly reports for PA expirations and shares with administrative staff
  • Generates Conflict reports and informs Qualified Supervisors of needed schedule revisions
  • Prepares Ad Hoc reports as requested by HC Management
  • Generates Service Orders reports and shares data with the Services Coordinators
  • Creates Reports using Microsoft Excel and/or Word to share data within and outside of Home Care
  • Evaluates work processes and makes recommendations for improvement in writing
  • Completes QI calls to customers within seven days of starting services
  • Completes QI calls every 30 days as assigned by manager
  • Maintains Complaint Log and ensures complaints are resolved satisfactorily and timely
  • Assist with meetings, trainings, and focus groups as needed
  • Monitors databases and verifies the accuracy of data
  • Reviews client charts for accuracy and compliance with policies and procedures


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