Home Care Qualified Supervisor

(501) 372-5300 | (800) 482-6359 (TDD)

Home Care Qualified Supervisor

ENTRY-LEVEL QUALIFICATIONS

  • Completed two years of full-time study at an accredited institution of higher learning; or
  • Completed one (1) year of full-time study at an accredited institution of higher learning and has one (1)
  • year of full-time employment in a supervisory capacity in a healthcare facility or community-based agency; or
  • Has a high school diploma or general equivalency diploma and has two (2) years full-time employment in a
  • supervisory capacity in a healthcare facility or community-based agency.
  • Reliable transportation with valid AR driver’s license and auto liability insurance with increased coverage limits
  • Home health or home care experience preferred

KNOWLEDGE, SKILLS, ABILITIES

  • Knowledge of home care programs and governing rules
  • Ability to drive car for home visits; walk up and down steps to client homes; navigate uneven surfaces
  • Ability to review documentation and instruct caregivers on activities and tasks to perform according to an individualized service plan
  • Ability to communicate orally and in writing using proper grammar and correct spelling
  • Ability to maintain organized records and files
  • Ability to effectively supervise the work of others
  • Ability to problem solve and make decisions
  • Ability to operate technical devices that include, but not limited to, smart phone, laptop computer, printer, fax, scanner, and software programs
  • Ability to work autonomously and maintain program integrity and confidentially

Duties and Responsibilities

  • Makes in-person supervisory visits in accordance to the recommended frequency on the client’s service plan
  • Observes risk factors for client during home visit and reports changes to the agency Home Care Nurse Supervisor
  • Determines general status of client and level of satisfaction with service
  • Checks for other means of support in temporary absence of caregiver, e.g., friend, family member, neighbor, church
  • Notifies agency Home Care Nurse Supervisor if unable to staff within required time frame or if client goes to the hospital
  • Monitors performance and attendance of caregiver through home visits and telephone contact with the client, direct observation, and telephony (Generations)
  • Confirms caregiver time in Generations daily/weekly
  • Assists scheduling with finding caregivers to staff clients
  • Completes supervisory visit forms and obtains signatures as required
  • Keeps chart current/files all documents in Laserfiche timely and accurately
  • Documents every contact with client, family member/caregiver, doctor
  • Reviews reports from Generations and from HC Manager for accuracy and provides feedback to HC Manager
  • Review caregiver notes and document the record review at least monthly; if necessary, provide additional instructions to the caregiver and document the reasons for further instructions and the caregiver’s feedback to the instructions
  • Recommends changes to procedures in writing
  • Ensures compliance of work functions with funding requirements, licensing if applicable, agency policy and other external requirements
  • Identifies and recommends solutions to problems
  • Responds to customer questions/complaints timely and professionally
  • Collects data and submits monthly/quarterly reports in a timely manner
  • Participates in PEER review and provides explanations for review findings
  • Participates in community outreach when requested
  • Recruits new caregivers
  • Submits client and caregiver stories (testimonies of CareLink services) monthly for Development to use in marketing
  • Practices a supervisory style which contributes to a positive and productive work climate for all employees
  • Works within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave approval, selection, orientation, etc.
  • Regularly meets with staff individually and as a group to provide feedback, problem-solve, and to communicate information
  • Regularly utilizes positive reinforcement to develop and motivate employees
  • Stays abreast of current trends, changes, etc. in specialty field
  • Obtains the required number of training hours annually if applicable
  • Participates in agency sponsored events and health fairs
  • Provides departmental orientation to new staff or interns
  • Attends relevant training provided by the agency

Apply Now

Click Here for Printable Application