Director of Transportation Services

(501) 372-5300 | (800) 482-6359 (TDD)

Director of Transportation Services

ENTRY-LEVEL QUALIFICATIONS

  • Bachelor’s degree, advanced degree preferred
  • 4 years Management experience
  • 2 years Transportation Management experience
  • Aging Services and Human Services experience preferred

 

KNOWLEDGE, SKILLS, ABILITIES

  • Knowledge of specialized work to be supervised
  • Knowledge of statutory requirements related to transportation programs and funding sources
  • Knowledge of regulatory requirements related to transportation programs and funding sources
  • Knowledge of Transportation/Dispatch software programs
  • Knowledge of principles of fiscal management
  • Knowledge of principles of personnel management
  • Knowledge of principles of quality management
  • Knowledge of principles of long-range planning
  • Ability to interact with and understand various computer applications and database structures
  • Ability to proficiently utilize MS Office products with emphasis in advanced uses of MS Excel and Word
  • Ability to estimate and budget for future needs
  • Ability to develop plans based on anticipated needs and evaluate effectiveness
  • Ability to develop operational goals for agency
  • Ability to provide a positive working environment for staff

 

Duties and Responsibilities

  • Oversees the coordination of individual and group transportation and meal delivery
  • Directs dispatch and routing activities and tracks fleet vehicles
  • Ensures customer complaints, problems, and difficulties are investigated and resolved.
  • Ensures all vehicles are in good working order and in compliance with various regulatory requirements and directs all maintenance, repair, and replacement of fleet vehicles.
  • Implements audits to ensure reliability and accuracy of records, efficiency of programs, exceptional customer service delivery, gauge regulatory or policy compliance, maximize financial stewardship, gauge staff training and evaluate safety
  • Responsible for Transportation staff training to ensure regulatory compliance, enhance safety, ensure outstanding customer service and maximize efficiencies
  • Writes Standard Operating Procedures (SOP) for all Transportation processes and keeps SOPs current and makes available and convenient for staff to reference as needed
  • Maintains knowledge of best practices in the Transportation industry
  • Maintains knowledge of regulatory and statutory related to Transportation including those related to hazardous materials and employee safety
  • Coordinates with other CareLink programs and external entities to maximize services to older people and their families
  • Trains staff in specific job tasks and assists as needed
  • Schedules workload and coordinates activities
  • Prepares reports of program services and clients served
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  • Develop program goals/objectives supportive of agency mission
  • Develops agency policy/procedures in conjunction with Department Directors, COO, CEO, and governing Board
  • Evaluate current and long-range needs of groups served
  • Forecast financing needs, anticipates obstacles to operations and plans methods to overcome them
  • Develop program plans in response to changes in market and customer needs.
  • Develop grant applications and contract proposals
  • Anticipates and plans for future program needs, staffing, and marketing, etc.
  • Maintains community relationships that enhance the CareLink Mission
  • Coordinate with other Area Agencies on Aging on statewide consistencies, advocacy, and nation-wide industry trends
  • Assures maximum utilization of available funds
  • Develops and recommends operating budget
  • Monitors financial performance against budget and uses results to develop and implement plans for improvement
  • Revise revenue and expenditure forecasts during the year and recommends adjustments in budget as needed to reflect current financial conditions
  • Reports to COO regularly on current financial results and budget status
  • Collects, analyzes, and presents data on operations
  • Continually evaluates work processes and service delivery methods for improvement
  • Defines standards and methods for monitoring performance to makes things better
  • Participates in identification of program objectives and coordinates work group’s activities for meeting objectives
  • Supports and encourages organizational and employee development
  • Communicates and reinforces organizational values
  • Defines/shares departmental purpose and vision with staff
  • Leads and gains support of others in overcoming defined obstacles
  • Manages change by positive and timely communication
  • Participates in problem solving discussions and demonstrates support of outcome regardless of personal view
  • Practices a supervisory/management style which contributes to a positive and productive work climate for all employees
  • Works within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave, approval, selection, orientation, etc
  • Regularly meets with staff individually and as a group to provide feedback, problem-solve and to communicate information
  • Regularly utilizes positive reinforcement to develop and motivate employees
  • Celebrates achievement of department and staff
  • Is courteous and friendly to all customers, internal and external
  • Takes the time necessary to understand the specific needs of the customer
  • Responds with what he/she can do rather than flatly saying “no”
  • Follows-through on what he/she has told the customer
  • Provides name and number of the person the customer is needing
  • If appropriate person to handle issue is unavailable, takes information and ensures appropriate person receives it
  • Remains involved until customer has been linked to the appropriate person/service for resolving a problem
  • Ensures that the customer can be helped with only one other phone call or at one other location and will not have to be directed again to someone else
  • Focuses on the situation, issue or behavior, not on the person
  • Maintains the self-esteem and self-confidence of others
  • Maintains constructive relationships with employees, peers, managers
  • Takes initiative to make things better
  • Leads by example
  • Maintains regular attendance
  • Adheres to scheduled work hours
  • Notifies supervisor in advance when unable to report to work as scheduled
  • Meets deadlines
  • Manages own time to complete work within time frame
  • Responds to requests in a timely manner
  • Ensures accuracy of work before submitting
  • Complies with agency policies and procedures
  • Adheres to rules for confidentiality
  • Accepts and utilizes constructive feedback
  • Attends scheduled training and in-services

 

Salary Range: $60,000-$75,000

 

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