CareLink is a nonprofit agency that provides resources for older people and their families in central Arkansas. We are the Area Agency on Aging for central Arkansas. We need your support to serve a growing population of older people in central Arkansas. To earn that support, we want to help you get to know our organization.
CareLink Mission:
To connect older people and their families with resources to meet the opportunities and challenges of aging.
Minimum Qualifications
- Completed two years of full-time study at an accredited institution of higher learning; or
- Completed one (1) year of full-time study at an accredited institution of higher learning and has one (1) year of full-time employment in a supervisory capacity in a healthcare facility or community-based agency; or
- Has a high school diploma or general equivalency diploma and has two (2) years full-time employment in a supervisory capacity in a healthcare facility or community-based agency.
- Reliable transportation with valid AR driver’s license and auto liability insurance with increased coverage limits
- Home health or home care experience preferred
Knowledge, Skills, Abilities
- Knowledge of home care programs and governing rules
- Ability to drive car for home visits; walk up and down steps to client homes; navigate uneven surfaces
- Ability to review documentation and instruct caregivers on activities and tasks to perform according to an individualized service plan
- Ability to communicate orally and in writing using proper grammar and correct spelling
- Ability to maintain organized records and files
- Ability to effectively supervise the work of others
- Ability to problem solve and make decisions
- Ability to operate technical devices that include, but not limited to, smart phone, laptop computer, printer, fax, scanner, and software programs
- Ability to work autonomously and maintain program integrity and confidentially
Duties and Responsibilities
- Makes in-person supervisory visits in accordance to the recommended frequency on the client’s service plan
- Observes risk factors for client during home visit and reports changes to the agency Home Care Nurse Supervisor
- Determines general status of client and level of satisfaction with service
- Checks for other means of support in temporary absence of caregiver, e.g., friend, family member, neighbor, church
- Completes weekly chart reviews on clients.
- Monitors performance and attendance of caregiver through home visits and telephone contact with the client, direct observation, and telephony (Generations)
- Confirms caregiver time in Generations daily/weekly
- Assists scheduling with finding caregivers to staff clients
- Completes supervisory visit forms and obtains signatures as required
- Keeps chart current/files all documents in Laserfiche timely and accurately
- Documents every contact with client, family member/caregiver, doctor
- Reviews reports from Generations and from HC Manager for accuracy and provides feedback to HC Manager
- Review caregiver notes and document the record review at least monthly; if necessary, provide additional instructions to the caregiver and document the reasons for further instructions and the caregiver’s feedback to the instructions
- Recommends changes to procedures in writing
- Ensures compliance of work functions with funding requirements, licensing if applicable, agency policy and other external requirements
- Identifies and recommends solutions to problems
- Responds to customer questions/complaints timely and professionally
- Reviews and submits corrections to monthly/quarterly reports in a timely manner
- Participates in PEER review and provides explanations for review findings
- Participates in community outreach when requested
- Participates in new caregivers recruitment, hire, and retention.
- Practices a supervisory style which contributes to a positive and productive work climate for all employees.
- Works within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave approval, selection, orientation, etc.
- Regularly meets with staff individually and as a group to provide feedback, problem-solve, and to communicate information
- Regularly utilizes positive reinforcement to develop and motivate employees
- Supervises Service Coordinators and staffing and associated tasks are being completed in a timely manner.
- Responsible for approving time and leave for Service Coordinators
- Stays abreast of current trends, changes, etc. in specialty field
- Obtains the required number of training hours annually if applicable
- Participates in agency sponsored events and health fairs
- Provides departmental orientation to new staff or interns Attends relevant training provided by the agency
Salary Range: $39,696-$48,306
CareLink does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
