CareLink

Administrative Specialist

CareLink Mission:

To connect older people and their families with resources to meet the opportunities and challenges of aging.

Minimum Qualifications

  • High school education or equivalent (college degree preferred)
  • 3-year administrative assistant experience
  • High proficiency word processing skills
  • Excellent computer skills with experience using MS Office (all components)
  • Excellent customer service skills
  • Experience interacting with a variety of database structures

Knowledge, Skills, Abilities

  • Knowledge of business English, spelling, and punctuation
  • Knowledge of telephone etiquette
  • Knowledge of computer programs and generation of computer reports
  • Ability to operate standard office equipment
  • Ability to follow oral and written instructions
  • Ability to organize information and materials
  • Ability to create complex MS Excel spreadsheets and enter data in spreadsheet and/or database
  • Ability to speak clearly and write legibly
  • Ability to project positive image of agency over the phone

Duties and Responsibilities

  • Gathers and processes data as necessary
  • Performs all tasks necessary to ensure proper timely processing of all documents related to recording and billing of services provided regardless of funding source
  • Develop and generate reports to summarize and quantify activities, services and clients served
  • Assists Community Services and Metro Center Operations as required, by generating spreadsheets for analysis and by entering data and generating reports from a variety of software applications for analysis
  • Reconciles data, funding and other factors to maximize services and funding for programs, sub-contractors, or Departments to ensure appropriate billing, compliance and financial or program evaluation
  • Conduct Client Assessments as required by program guidelines including Home Delivered Meal Assessments and Transportation Assessments
  • Support Program Coordinator with special events and senior service classes
  • Produces schedules, timelines, and organizational structure to ensure tasks are completed in a timely accurate manner.
  • Trains others as necessary or directed
  • Performs all tasks with limited or no supervision
  • Coordinates with other staff and community partners to fulfill job responsibilities
  • Primary position responsible for monitoring data entry integrity across multiple software platforms, databases and shared electronic resources
  • Proposes process changes or other improvement recommendations as needed
  • Keeps information current and provides updates to other staff as needed
  • Creates and maintains files/charts; electronic and physical
  • Prepare documents and materials as required by management
  • Displays adequate level of proficiency in data entry skills
  • Demonstrate the ability to multi-task by handling multiple projects
  • Assists other staff as needed
  • Produces Standard Operating Procedures for the tasks
  • Uses word processor to type correspondence, memos, form, reports, etc.
  • Maintains strict confidentiality regarding information that are a part of job duties and responsibilities
  • Process client calls when primary staff member is unavailable
  • Handles internal mail

Additional Information

Location: North Little Rock, AR

Salary Range: $33,945-$39,923

CareLink does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its actives or operations.

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