Care Coordinator | CareLink | North Little Rock, AR

(501) 372-5300 | (800) 482-6359 (TDD)

Care Coordinator


  • CareLink requires Care Coordinators to be vaccinated for COVID-19.  Those who cannot receive a vaccination may go through an interactive process to determine if CareLink can accommodate the reason for not being vaccinated.
  • Be licensed in the state of Arkansas as a social worker (Licensed Master Social Worker or Licensed Certified Social Worker), a registered nurse or a licensed practical nurse; or
  • Have a bachelor’s degree from an accredited institution in a health and human services field (social work, sociology, gerontology, or related field), or
  • Have two years’ experience in the delivery of human services, including without limitation having performed satisfactorily as a case manager for a period of two years (experience must be within the past three years).
  • Reliable transportation with valid AR driver’s license and auto liability insurance with increased coverage limits


  • Knowledge of governmental resources and programs, including but not limited to Medicaid and Medicare eligibility requirements, including Medicare Part D counseling.
  • Ability to drive a car to clients’ home within six county service area
  • Ability to objectively interview and obtain accurate information
  • Ability to evaluate problems and develop a person-centered service plan with the client’s input and approval
  • Ability to accurately prepare forms and reports in a timely manner
  • Ability to network with other agencies to coordinate services

Duties and Responsibilities

  • Receives referrals and contacts client/caregiver to gather initial information.
  • Schedules home visit with client/caregiver as needed
  • Performs initial interview/assessment to determine needs
  • Conducts reassessment as required by funding source
  • Assesses for eligibility and presents service options available to client/caregiver
  • Assists client as needed in completing application forms for services needed
  • Contacts other agencies on behalf of client as appropriate
  • Provides follow-up services
  • Documents all contacts for the file, e.g., client, family, outside agency, etc. and forwards copy for billing of services
  • Provides appropriate documentation for billing of service units
  • Obtains physician signature for Medicaid billing
  • Secures signed release of information form before contacting any outside agency on behalf of client
  • Provides summary reports
  • Provides information about aging services, public benefits, and other resources to client’s caregivers, other agencies, and the public
  • Promotes agency services and programs, mails brochures
  • Helps gather information on resources in the community
  • Stays abreast of changes in agency services, benefits, programs, and other duties as assigned.
  • Attends staff meetings as requested
  • Other duties as assigned

Additional Information

This is a full-time position. Eleven paid holidays. Bi-weekly compensation, mileage reimbursement, employee/family health insurance, 401K retirement plan, paid holiday, sick, and annual leave.  This information is for general purpose and does not give a complete job or other duties as assigned.


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