Care Coordination Manager

(501) 372-5300 | (800) 482-6359 (TDD)

Care Coordination Manager

Minimum Qualifications

  • Bachelor’s degree, advanced degree preferred
  • 4 years of management experience
  • Aging services and Human services experience preferred

Knowledge, Skills, Abilities

  • Knowledge of specialized work to be supervised
  • Knowledge of regulations and requirements of funding sources and services
  • Knowledge of statutory requirements related to programs/services
  • Knowledge of principles of fiscal management
  • Knowledge of principles of personnel management
  • Knowledge of principles of quality management
  • Ability to coordinate activities across programs/departments
  • Ability to analyze financial data
  • Ability to collect and compile data
  • Ability to set standards and objectives
  • Ability to problem solve
  • Ability to evaluate the effectiveness of programs/services
  • Ability to operationalize plans
  • Ability to interact with and understand various database structures
  • Ability to adequately perform computer functions using MS Office products
  • Ability to provide a positive working environment for staff

Duties and Responsibilities

  • Coordinates with other Departments, Area Agencies on Aging, State, Local, and other entities to maximize services to older people
  • Coordinates activities between departmental functions to maximize efficiencies and optimize services provided
  • Monitors staff caseloads and redistribute caseloads as needed to provide adequate coverage
  • Ensures maximum services are provided with available funding
  • Writes Procedures and Work Instructions for Care Coordination processes; review and update annually; maintains electronic records to document same
  • Ensures Care Coordination compliance with laws, regulations, policies, and licensure requirements pertaining to services provided; maintains electronic records to document same
  • Audits Care Coordination compliance with applicable laws, regulations, policies, and licensure requirements; implements corrective action to address issues identified; maintains electronic records to document same
  • Responds to requests for information for audits, surveys or investigations
  • Develops and implements a plan to meet regulatory staff training requirements; maintains electronic records to document same
  • Trains staff in specific job tasks and assists as needed
  • Maintains staff work schedules to ensure adequate coverage, assigns and distributes the workload
  • Establishes procedures and due dates for staff record-keeping, documentation, and billing; monitors for compliance; implements corrective action to address issues identified; maintains electronic records to document same
  • Prepares reports concerning activities of programs and areas of responsibility, including reports to management on goals, objectives, and progress; maintain electronic records of same
  • Identifies and recommends solutions to problems
  • Responds to customer questions/complaints
  • Continually assesses and improves department’s performance
  • Approves performance standards, objectives, and methods for monitoring
  • Leads staff in the identification of program objectives
  • Sets in place processes for systematic improvements
  • Approves purchases and expenditures of department
  • Assists in the preparation of the department budget as requested
  • Monitors income and expenses monthly and makes adjustments as needed to stay within an approved budget
  • Supports and encourages organizational and employee development
  • Communicates and reinforces organizational values
  • Defines and shares departmental purpose and vision with staff
  • Leads and gains support of others in overcoming defined obstacles
  • Manages change by positive and timely communication
  • Participates in problem-solving discussion and demonstrates support of outcomes regardless of personal view
  • Practices a supervisory/management style which contributes to a positive and productive work climate for all employees
  • Works within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave, approval, selection, orientation, etc
  • Regularly meets with staff individually and as a group to provide feedback, problem-solve and to communicate information
  • Regularly utilizes positive reinforcement to develop and motivate employees
  • Celebrates the achievement of department and staff
  • Takes the time necessary to understand  the specific needs of the customer
  • Responds with what he/she can do rather than flatly saying “no”
  • Follows-through on what he/she has told the customer
  • Provides name and number of the person the customer is needing
  • If the appropriate person to handle issue is unavailable, takes information and ensures the appropriate person receives it
  • Remains involved until customer has been linked to the appropriate person/service for resolving a problem
  • Ensures that the customer can be helped with only one other phone call or at one other location and will not have to be directed again to someone else
  • Focuses on the situation, issue or behavior, not on the person
  • Maintains the self-esteem and self-confidence of others
  • Maintains constructive relationships with employees, peers, managers
  • Takes the initiative to make things better
  • Leads by example
  • Maintains regular attendance
  • Adheres to scheduled work hours
  • Notifies supervisor in advance when unable to report to work as scheduled
  • Meets deadlines
  • Manages own time to complete work within the time frame
  • Responds to requests in a timely manner
  • Ensures accuracy of work before submitting
  • Complies with agency policies and procedures
  • Adheres to rules for confidentiality
  • Accepts and utilizes constructive feedback
  • Attends scheduled training and in-services

 

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